We needed a sliding glass door repaired quickly, so I contacted BC Windows LLC and spoke with Bill. I explained that we had two dogs, and we used the sliding glass door countless times throughout the day to let them in and out to our backyard.
Unfortunately, our door was the original door for the home, and the track that the door slid on had become worn out, making it extremely hard to open or close the door. Bill came out and inspected the door. I was delighted when he took the time to show me exactly what was wrong with the door and explained that the door we had needed to be replaced. With his explanation and showing me the problem, I knew he wasn’t trying to upsell or trying to scam me.
Bill was able to find a door that was the correct size and color-matched the rest of our windows in the home. During the install, he was cautious about laying down drop cloths and tarps to protect my flooring as he removed the old slider. Once removed, he took the time to ensure the new window would fit properly, and it was level so it would open and close without any issues. After he did his work, they cleaned up everything better than when they arrived. Bill also took the time to explain the U-Factor and Solar Heat Gain Coefficient with the door, but I do have to admit the only thing I heard was that the door would keep our home warmer in the winter and cooler in the summer.
With the old door sometimes, you would feel a draft through the door on windy days. Well, that doesn’t happen anymore with their job. The slider is sealed correctly and looks fantastic.
Overall we are very pleased with our experience with BC Windows, LLC and would highly recommend them for your next project.